Do you want to learn everything about Front Office and so much more behind it? Do you always stay positive and look for the best solution, even when a challenge presents itself? Then the Guest Relations Trainee is made for you!
As a Guest Relations Trainee you will work closely with Front Office and the Guest Relations Officer. Which means you are the point of contact for the guests of INK hotel Amsterdam. Together with the Guest Relations Officer you are responsible for the perfect stay of the guest and creating the perfect story at INK Hotel Amsterdam. With your hospitality talent you make every stay INKredible. You are accessible and curious about the stories of guests. You therefore regularly surprise them, with something they do not expect. It is not for nothing that your name can be found in a lot of comments.
In addition to your creativity in guest experience, you are commercially oriented. The term upselling is not new to you, in fact, you like to do it! Of course, there are also preparatory and administrative responsibilities with this position. You will learn how to prepare the arrival of VIP guests, how to make daily reports and how to use all the ins and outs of Opera Cloud.
In short: You will learn how to make everyday tasks challenging and welcome everyone with a smile, even on the phone. You will also learn how to maintain the ALL programme which is the loyalty program from Accor. You will be the main person of contact for the ALL members. You will also help the front desk with checking in and checking out guest if needed.
INK Hotel Amsterdam – MGallery is a luxurious lifestyle hotel and owes its name to the rich history of the building, as former home of the Dutch newspaper ‘De Tijd’ where stories were conceived, written and brought to life in ink. Because of this INK Hotel is the place ‘Where stories are yet to be written’. Our restaurant PRESSROOM is the living room for our hotel guests and locals. We serve delicious dishes made by our INKredible kitchen staff and our bartenders create cocktails with their own personal touch.
Of course you would like to know what it’s like to work as an Guest Relations trainee at INK Hotel Amsterdam. First and most important, you will join a very close team where initiative is encouraged all the time. We all know each other and we run the hotel together. You will get the opportunity to join several workgroups to extend your responsibilities. We have three workgroups, Be Balanced: to develop a program for your colleagues on a fit & healthy lifestyle, ThINKables: to support colleagues in joy & sorrow and at last Planet 21: If you feel responsible for the planet, sustainability and diversity in our company.
We are looking for a proactive Guest Relations Trainee with an outgoing character who will successfully tell the story of INK hotel Amsterdam with us. In addition, we pay attention to:
• A good knowledge of the English language and Dutch is preferred;
• Enrolled in a Hotel management study;
• Available for 38 hours per week and a least 5 months;
• Affinity with hospitality.
Now let’s move on to the practical part of the internship. As a trainee you will receive several benefits, such as:
• A nice trainee allowance of € 500,- per month based on 38 hours per week;
• Cross training in all the different departments of the hotel;
• INK Hotel Amsterdam is part of Accor, so you will get staff discount to experience different hotels;
• A healthy staff meal;
• International career opportunities within the Accor Group;
• Regularly drinks and staff parties with your colleagues;
• And the best benefit of all, you will be part of an INKredible team!
Do you see yourself working at INK Hotel Amsterdam? We are looking forward to receive you resume and motivation letter. You can send this by e-mail to the HR department via the e-mail address firstname.lastname@example.org. Do you have a question? Feel free to send us an e-mail or give us a call via 020 555 17 04.