Accor

Ready to get INKed?

Does connecting with people from all over the world and making them feel at home make your heart race? Are you a great listener who loves solving challenges and fulfilling guest requests? Then we have the perfect opportunity for you!

Join our INKredible team as a Front Office Team Member – Day & Night and start a new chapter in your career. Whether you’re welcoming guests in the morning, helping them discover Amsterdam in the afternoon, or ensuring a smooth and safe night at the hotel, you’ll play an essential role in creating unforgettable stays.

The Script

As the first point of contact for our guests, you’ll leave a lasting impression from the moment they arrive until the moment they leave. You’ll be a true INKredible ambassador, ensuring every guest feels welcomed and valued.

Check-ins and check-outs are key moments, but your role goes far beyond the front desk. You’ll enjoy personalizing each guest’s stay — whether that means preparing special touches for an occasion, recommending the best spots to eat, or suggesting exciting adventures around Amsterdam.

You’ll keep track of guest preferences and communicate them to relevant departments to ensure a seamless stay. Solving guest issues is a challenge you’ll embrace, as you take pride in turning problems into positive experiences. During the night, you’ll also help ensure the safety, security, and smooth operation of the hotel, while welcoming late arrivals and assisting guests with their requests

Flexibility is an important part of this role. You’ll be working a combination of day and night shifts, depending on the needs of the hotel and the team. This means you’ll experience different sides of Front Office and play a key role in ensuring our guests receive the same INKredible service, whatever time of day it is. Your goal every day is to ensure that each guest leaves with the desire to return.

INK Story

INK Hotel Amsterdam – MGallery is a luxurious lifestyle hotel with a rich history. The hotel’s name is inspired by its past as the home of the Dutch newspaper De Tijd, where stories were written and brought to life in ink. As such, INK Hotel is “Where stories are yet to be written.” Our restaurant, PRESSROOM, serves as the living room for both hotel guests and locals, offering delicious dishes crafted by our talented kitchen team and cocktails made with a personal touch by our bartenders

Still reading?

Curious about what it’s like to be a Front Office Team Member at INK Hotel Amsterdam? First and foremost, you’ll be joining a close-knit team that is caring, determined, and respectful. Together, we create a safe environment where we take ownership and responsibility. Creativity and individuality are celebrated, and we embrace bold decisions made by passionate people. At INK Hotel Amsterdam, the personal touch is at the heart of everything we do. As part of our team, you’ll have the opportunity to develop your skills across different shifts, learn from different situations, and grow within an international hotel environment.

Ready to be part of something INKredible? We can’t wait to meet you!

Tick the box!

Does your story align with what we’re looking for? For the Front Office Team Member – Day & Night position, we’re seeking someone who:

· Has an outgoing and helpful personality;

· Is flexible with their schedule and able to work both day and night shifts;

· Is comfortable working night shifts from 23.00–07.00;

· Holds an MBO degree in hospitality or tourism;

· Has at least one year of experience in Front Office;

· Is available to work both weekdays and weekends;

· Is looking for a full-time job (38 hours);

· Has strong communication skills in Dutch and English (additional languages are a plus);

· Has knowledge of PMS systems (such as Opera), preferred but not required;

· Enjoys working in a dynamic, international environment and takes pride in creating memorable guest experiences.

What do you get from us?

Now on to the practical part. As a Front Office team member night shift, you will receive several benefits. Think of:

• 25 days of vacation based on a fulltime contract of 38 hours per week;

• A night allowance of 15%;

• A good salary, with a minimum of 7,5% above scale V of the collective labour agreement for the Horeca;

• A travel allowance from 5 kilometer distance between your house and the hotel;

• A healthy staff meal;

• Cross training in all the different departments of the hotel;

• INK Hotel Amsterdam is part of Accor, so you will receive staff discount to experience different hotels;

• Possibilities to develop yourself by trainings;

• International career opportunities within the Accor Group;

• Regularly drinks and staff parties with your colleagues;

• On top of that you will work together in an INKredible team!

A message from Laura, the Front Office Manager

Hello there!

Are you ready to be part of something truly special? My name is Laura, and I’m the Front Office Manager here at INK Hotel Amsterdam. We’re currently looking for an enthusiastic and passionate team player to join our team and help create unforgettable experiences for our guests.

Imagine being part of a historic building filled with rich stories and memories — a place where every day is a chance to make a lasting impact. If you’re excited about working in an international, dynamic team that values collaboration and excellence, this is the opportunity for you!

We’re looking for someone who thrives in a fast-paced environment, loves engaging with people from all over the world, and is eager to be part of something truly INKredible. Whether you enjoy the energy of a busy morning, the personal touch of an afternoon shift, or the responsibility of a night shift, we want to hear from you.

Sounds good?

Do you see yourself working at INK Hotel Amsterdam – MGallery Collection? We are looking forward to receive your resume and motivation letter. You can send this by e-mail to the Talent & Culture department via the e-mail address Pien.VANDERLINDEN@accor.com. Any questions? Feel free to send us an e-mail or give us a call via 020 555 17 04.